Support

At RoiBets Casino, support isn’t an afterthought — it’s part of the game plan. If something interrupts your session, our team moves quickly to get you back to playing and managing your account. We combine real-time help with clear follow-up so you always know what’s happening and when to expect a resolution.

Instant answers via live chat

Live chat is the quickest route for account checks, bonus questions, deposit confirmations, or troubleshooting a game. Our chat team is available around the clock and typically responds within a couple of minutes during active hours. Expect straight-to-the-point guidance and step-by-step fixes — from clearing a stuck spin to verifying a withdrawal request.

Email support with reliable response windows

Prefer email? Send your details to support@roibets.com and receive a complete, traceable reply. Typical turnaround is within 12–24 hours; complex queries that require verification or third-party checks may take a bit longer, and we’ll always tell you why and give an estimated timeline.

Phone help when you need to talk it through

If you’d rather speak by phone, we’ll arrange a callback quickly when needed. Use live chat or email to request a call and we’ll schedule a time that suits you — fast escalation for payment or security issues is available to minimize delays.

A Help Center designed to save time

Before contacting support, check the Help Center for instant answers to common questions about deposits, withdrawals, bonus terms, account verification, and responsible play. The Help Center is organized so you can find clear explanations and screenshots in seconds; if an article doesn’t fix the issue, it points you to the right support channel. Visit the Support page for full access: /support.html

Payments, currencies and account matters — expert assistance

Our agents are trained across the full range of payment options — crypto like Bitcoin and Tether, e-wallets such as Skrill and Neteller, credit cards, and voucher systems — and can guide you through currency-specific questions (AUD, CAD, EUR, GBP, SEK, USD). Whether it’s a failed deposit, pending withdrawal, or identity verification, expect informed answers and practical next steps.

Clear escalation and transparency

If a problem requires more time — for example, security checks or network-level payment reconciliations — our team outlines the process, expected milestones, and who’s handling your case. You’ll receive status updates until the issue is closed, and managers are available for escalations when needed.

Real people, practical support

We keep communication personal and straightforward. Agents use plain language, reference your ticket or account details, and follow through until you’re satisfied. That means fewer repeats, fewer hold times, and faster outcomes.

Get help however you prefer — instant chat, email, or a scheduled call — and expect professional, timely support for account, transaction, and gameplay questions. We’re here to make support as seamless as the gameplay itself.